Fireworks cannot be sent back by courier, so delivered orders cannot be returned. We refund you in full whenever we cannot deliver what you paid for, or when a Diwali order placed before its cut-off does not reach you on or before Diwali.

Full refund

• Your Diwali order misses Diwali. You ordered and paid before your last order date on the delivery chart, and it does not reach you by Sunday 8 November.
• Your paid order is not delivered. If a parcel is lost in transit, we investigate with the courier and refund you in full.
• We cannot fulfil your order for any reason on our side.

Out-of-stock items

If a product runs out, we contact you before dispatch and offer a similar product of equal value, or refund that item. In gift boxes, an unavailable item is replaced with one of equal or higher value.

Damaged items

Take photos of the parcel and the damaged items and WhatsApp them with your Order ID to +91 75503 57737 within 24 hours of delivery. We replace or refund the damaged items.

Cancellations

• You can cancel a paid order before it is dispatched. A 15% cancellation fee is deducted from the refund to cover packing and handling.
• Once the order has shipped, it cannot be cancelled.
• Unpaid orders are cancelled automatically and nothing is charged.

Not refundable

• Delivered orders, including opened or used products.
• Orders placed after the last order date that arrive after Diwali.
• Delays caused by a wrong address or phone number, or a customer who cannot be reached for delivery.

How refunds are paid

By UPI or bank transfer to the account you paid from, within 7 working days of approval. We share the transaction reference on WhatsApp.

Questions? WhatsApp +91 75503 57737 or email contact@karnatakacrackers.com with your Order ID.